READY TO
SECURE
THE MISSION?
Let's build documentation, governance, and security programs that hold up under audit, under pressure, and under threat.
I'm a full-stack technical writer and documentation specialist with 15+ years of experience migrating legacy systems and transforming complex information into clear, actionable content. I have led the development of end-user documentation, knowledge bases, policies, procedures, proposals, marketing communications, and enterprise content systems. Leveraging AI-powered technologies, large language models (LLMs), and content automation tools, I help organizations improve content quality, accelerate documentation workflows, and enhance knowledge discovery. I have collaborated with C-suite executives, program managers, developers, engineers, cybersecurity teams, and data scientists to deliver scalable documentation solutions that drive user adoption and operational efficiency. My expertise spans software, SaaS platforms, AI/ML technologies, IT operations, cybersecurity, compliance, and knowledge management.
Led the migration of documentation from legacy systems to cloud-based applications on AWS GovCloud and GCP, ensuring seamless transition and maintaining compliance with NIST 800-53 baselines and Section 508.
Created clear, accessible end-user manuals, quick-start guides, and API documentation for SaaS platforms and cloud services. Ensured 508 compliance and translated complex features into user-friendly content for technical and non-technical audiences.
Designed and maintained knowledge base systems using AEM, Confluence, SharePoint, and Online Help Systems (Flare/RoboHelp). Curated technical articles, troubleshooting guides, and best practices for internal and customer use, improving search efficiency, reducing support ticket volume, and introducing AI (primarily ChatGPT and Gemini).
Wrote, updated, and managed FedRAMP documentation including System Security Plans (SSPs), security policies and procedures, Configuration Management Plan, Continuous Monitoring Plan, and supporting artifacts for SaaS cloud offerings. Mapped controls to NIST 800-53 baselines and supported ATO processes across AWS and GCP environments.
Wrote and maintained security documentation across commercial and government cloud products on AWS, Azure, and GCP. Delivered FedRAMP Readiness Assessment Reports, led ISO/IEC 27001 certification efforts, and compiled compliance documentation for NIST SP 800-53, RMF, SOC II, and CCPA audits — ensuring every control is traceable and defensible.
Supported DevSecOps documentation, CI/CD pipeline governance, and cloud environment compliance across three hyperscalers. Proficient in DITA/XML structured authoring in Adobe Experience Manager, with deep experience translating AI and cybersecurity concepts into actionable operational content for engineers and auditors alike.
Evaluate the existing documentation ecosystem, content quality, user needs, and information architecture. Identify content gaps, redundant materials, and opportunities to improve usability, discoverability, and customer adoption.
Author structured content in XML/DITA, Markdown, or modern documentation platforms — including user guides, API references, SOPs, release notes, knowledge base articles, and training materials — using standards that improve consistency and reduce review cycles.
Partner with engineering, product, UX, and support teams to integrate documentation into Agile development workflows, document new features and releases, and ensure knowledge transfer across technical and business stakeholders.
Maintain living documentation through sprint-based updates, content audits, stakeholder reviews, and continuous improvement initiatives — keeping information accurate, relevant, searchable, and aligned with evolving products and customer needs.
Let's build documentation, governance, and security programs that hold up under audit, under pressure, and under threat.